This article is about MoveOn’s hiring process for this role. To candidates reading this: my goal is to make our process as clear as possible. To hiring managers reading this: my goal is to open source our hiring processes. We want to make hiring as equitable, inclusive, competitive, and successful as possible. Feel free to reuse anything here that is useful to you.
Academic study of the stresses created by "surface acting" or the performance of emotions that do not reflect ones true feelings, by Dr. Alicia A. Grandey, Penn State University.
On-demand workers end up performing outsize amounts of what sociologists call “emotional labor,” or expressive work to make the customer experience a positive one so that users come back to the platform. This work extends beyond good customer service: It involves actively reshaping a worker’s inner emotional life to conform to employers’ and customers’ expectations of emotional performance.
